General Terms and Conditions of Europa-Park GmbH & Co Mack KG
for Sales to Consumers

§ 1. Scope of application

The current version of the following General Terms and Conditions of Sale in force at the time of ordering applies exclusively to the business relationship between Europa-Park GmbH & Co Mack KG, Europa-Park-Strasse 2, 77977 Rust (Seller) and the Buyer. The online shop at shop.europapark.de carries merchandise offerings from the Europa-Park Resort, among other items. The Seller does not acknowledge any deviating conditions of the Buyer, unless the Seller has expressly agreed to their validity in writing.

§ 2. Conclusion of contract and delivery

2.1 All offers in the online shop represent a non-binding invitation to the Buyer to submit a corresponding offer to purchase to the Seller. By clicking the Order button, the Buyer submits to the Seller a binding declaration of their intent to purchase the contents of their shopping basket. The contract is concluded upon the Seller’s following declaration by the sending of the order confirmation. This declaration is sent to the Buyer immediately after they have clicked the Order button. The contract is concluded upon such declaration.

2.2 The characteristics of the ordered goods are set out in the product descriptions in the online shop. Images on the website itself may not represent the products with complete accuracy. Colour deviations, in particular, may occur for technical reasons. The weight, dimensions and other technical data are specified with maximum precision, but customary deviations may nonetheless occur. The characteristics described herein do not constitute defects in the products supplied by the Seller. Product presentations are subject to errors.

2.3 In the event that none of the products selected by the Buyer are available at the time of ordering, the Seller shall inform the Buyer thereof in the order confirmation. Should the product be permanently unavailable or undeliverable, the Seller will not declare its acceptance of the order and no contract will be concluded.

2.4 In the event that the product specified by the Buyer in their order is only temporarily unavailable, the Buyer shall inform the Buyer thereof without undue delay, in the order confirmation if possible. Should delivery be delayed by more than two weeks, the Buyer has the right to withdraw from the contract. In such case, the Seller is also entitled to withdraw from the contract, reimbursing any payments already made by the Buyer without undue delay.

2.5 Unless agreed otherwise, delivery shall be ex stock to the delivery address supplied by the Buyer.

2.6 Delivery to the Buyer is at the Seller’s risk.

2.7 In the event that any returns sent were not received by us or arrived in a damaged condition, the Buyer shall furnish proof that they were properly dispatched.

§ 3 Right of withdrawal for consumers

Consumers have a right of withdrawalcancellation in accordance with the following. A consumer is defined as any natural person who places an order for purposes that are primarily attributable to neither their commercial nor their independent professional activity:

Instruction on the right of withdrawal

3.1 Right of withdrawal

You have the right to withdraw from this contract within 14 days without stating the reasons. The withdrawal period is 14 days, beginning on the day on which you or a third party appointed by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Europa-Park GmbH & Co Mack KG, Europa-Park-Strasse 2, 77977 Rust, Germany, Tel: +49 7822 77-6688, fax: +49 7822 860-5779, e-mail: onlineshop@europapark.de) by sending a clear declaration (e.g. in a letter sent by post, fax or e-mail), stating your decision to withdraw from this contract. You may use the attached model withdrawal form if you wish, though this is not compulsory.

Should you make use of the possibility, we will send you a confirmation of receipt of such a withdrawal without undue delay (e.g. by e-mail).

Notification of the fact that you will be exercising your right of withdrawal is deemed to have been duly submitted within the withdrawal period if it is sent before the expiry thereof.

3.2 Effects of withdrawal

Should you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs due to your selection of a different form of delivery than the low-priced standard delivery service we offer), without undue delay and no later than within 14 days of the day on which we received notification of your withdrawal from this contract. When reimbursing you, we will use the same means of payment as that used for the original transaction, unless a different means of payment was expressly agreed with you; under no circumstances will you be charged any fees for this reimbursement.

We shall be entitled to refuse to reimburse you until we have either received return delivery of the goods or until you have furnished proof that you have returned them, whichever event occurs first.

You shall return or hand over the goods to us without undue delay and in any event no later than within 14 days of the day on which you notify us of your withdrawal from this contract. This period shall be deemed to have been observed if you dispatched the goods before the expiry of the 14-day period. You shall cover the direct costs of returning the goods.

You are only liable to compensate for any loss in value of the goods if this loss in value is attributable to an unnecessary act performed by you in order to inspect the condition, characteristics and functions of the goods.

3.3 Exclusion and/or premature expiry of the right of withdrawal

No right of withdrawal applies in the case of contracts

• for the supply of goods which are not pre-fabricated and the production of which is governed by an individual choice of, or decision by, the consumer or that are clearly tailored to the personal needs of the consumer;
• for the supply of goods which may perish rapidly or whose "best before" date would rapidly expire;
• for the supply of alcoholic beverages which could not be delivered until 30 days after conclusion of the contract at the earliest and whose current value depends on market fluctuations over which the Seller has no influence;
• for the supply of newspapers or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

• for the supply of goods which are not suitable for return for health protection or hygiene reasons, if such goods were unsealed after delivery;
• for the supply of goods which, by their nature, are inseparably mixed, after delivery, with other items;
• for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery;
• for digital products.

§ 4 Due date for payment, payment and default of payment

4.1 The purchase price is due and payable immediately upon ordering. The Buyer may pay the purchase price in accordance with the following conditions of payment.

• Wallet payments

  You pay the invoice amount via the specified online payment service. You must be registered with the service for this purpose, authenticate yourself by means of your login details and confirm the payment instruction.

  • PayPal

  • Apple Pay

    More information on whether your bank supports this service is available here: https://support.apple.com/en-gb/109516

  • Google Pay

    More information on whether your bank supports this service is available here: https://pay.google.com/intl/en_gb/about/banks/

• Bank-based modes of payment

  • Credit cards

    You pay the invoice amount by providing your credit card details. You authenticate yourself by these means and confirm the payment instruction.

    • MasterCard
    • VISA
    • American Express
    • Diners Club
    • Discover

  • Confirmed instant transfer from current account

    Buyers from certain countries can make use of their current account’s payment initiation feature – provided their bank cooperates with the respective payment scheme: iDEAL in the Netherlands, Bancontact in Belgium and PF Pay for PostFinance customers in Switzerland. You pay the invoice amount via the specified online payment method provider. You must register or be registered with the payment method provider for this purpose, authenticate yourself by means of your login details and confirm the payment instruction.

    • PostFinance Pay

      Click here to learn whether you are eligible for this service: https://www.postfinance.ch/en/private/paying-saving/mobile-payment/pay.html#/

    • Bancontact

      More information on whether your bank supports this service is available here: https://www.bancontact.com/en/partners

    • iDEAL;

      More information on whether your bank supports this service is available here: https://ideal.nl/en/issuers

4.2 Should the Buyer be in default of payment, the Seller is entitled to demand interest on arrears at a rate of 5% p.a. above the base interest rate announced by the Deutsche Bundesbank. In the event that the Seller has demonstrably incurred higher damage as a result of the default, it is entitled to claim for such damage.

§ 5 Retention of title

The delivered goods remain the property of the Seller until such time as payment has been made in full.

§ 6 Warranty for defects and liability

6.1 In the event of defects in the goods, the Buyer may decide whether the subsequent performance will take the form of rectification of the defect or delivery of a defect-free item.

6.2 A reasonable time-limit is set for the Seller to render the type of subsequent performance selected. A repair is deemed to have failed after a second unsuccessful attempt, unless otherwise indicated in particular by the nature of the goods or the defect or by any other circumstances. The Seller is entitled to refuse the type of subsequent performance chosen if it would entail disproportionate costs and if acceptance of the other type of subsequent performance can reasonably be expected of the Buyer.

6.3 In the event that the Seller is unwilling or unable to provide subsequent performance due to disproportionality or if such subsequent performance is delayed beyond a reasonable period of time for reasons which are attributable to the Seller, or if subsequent performance fails for any other reason, the Buyer is entitled, at their own discretion, to either withdraw from the contract, demand a reduction in the purchase price or claim damages. The Buyer has no right of withdrawal in the case of minor defects.

6.4 In the case of a notification of defects, the Buyer must return the product concerned to the Seller within the original packaging together with a description of the defect that is as accurate as possible and a copy of the invoice. The original packaging may not be used as a shipping package. If the Buyer fails to cooperate in this manner, the examination of the goods for defects and the repair may be significantly delayed. The Buyer’s warranty claims remain valid in all circumstances, also in the event of non-compliance with this clause.

6.5 The warranty period is two years from delivery of the goods.

6.6 Unless otherwise provided hereinafter, further claims of the Buyer are excluded – irrespective of their legal grounds.

6.7 The Seller is therefore not liable for any loss or damage which did not affect the delivered goods themselves; the Seller is, in particular, not liable for loss of profits or any other pure financial losses incurred by the Buyer. Insofar as the Seller’s liability is excluded or limited, this also applies to the personal liability of employees, representatives and vicarious agents.

6.8 The above limitation of liability does not apply in cases of mandatory liability, e.g. under German Product Liability Law or in cases of intent or gross negligence, nor does it apply to liability on grounds of loss of life, personal injury or health impairment or the breach of essential contractual duties. Damages claims for the breach of essential contractual duties is, however, limited to the loss or damage which is typical of the contract and foreseeable, except in cases of intent or gross negligence or of liability on grounds of loss of life, personal injury or health impairment. The above provisions do not imply a change in the burden of proof to the detriment of the Buyer. Insofar as the Buyer is entitled to damages claims in accordance with the above, they lapse upon the expiry of the two-year limitation period which applies to material defect claims. The statutory provisions on limitation periods apply to damages claims under German Product Liability Law.

6.9 The Seller does not provide the Buyer with any guarantees in the legal sense. Manufacturer’s warranties are not thereby affected.

§ 7 Products

7.1 Our products are manufactured in accordance with the directives, regulations and standards of EU law.

7.2 Minor components of some the musical compositions or audio contents offered in our online shop may have been created with the aid of artificial intelligence systems. AI-generated music is created by means of algorithms and may differ from works produced solely by humans in terms of the style, quality or creativity. We ensure that all contents offered may be lawfully used.

§ 8 Place of performance, place of jurisdiction and legal system

8.1 The law of the Federal Republic of Germany applies to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

8.2 The exclusive place of jurisdiction is the registered head office of Europa-Park. However, in the event that you have placed your order as a consumer whose habitual abode is in the EU, the applicable statutory provisions apply to the jurisdiction of the courts. Rust is agreed to be the place of fulfilment for deliveries and payments.

8.3 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

8.4 Should any provision of these General Terms and Conditions of Sale and/or any other agreements concluded be or become invalid, this will not affect the validity of the remaining terms and conditions.

Edition dated: March 2026, subject to change without notice.