Information Categorys



General info regarding revocation


(1) If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or self-employed professional activity), you have the right to cancel your order in accordance with the statutory provisions.

(2) However, there is no cancellation right for distance contracts relating to the provision of services in connection with leisure activities if the contract stipulates that the service be provided on a specific date or within a specific period (Section 312g (2) Sentence 1 No. 9 Civil Code (BGB)). Tickets purchased online that are booked for a specific date or specific period (i.e. tickets for a specific season, Rulantica day tickets or event tickets) are therefore not covered by the cancellation right. Please note that the cancellation right set out below applies only to the purchase of tickets via our Ticket shop that are not valid for a specific date or period.

(3) In the case of a contract for the provision of services, the cancellation right also expires if we have provided the service in full, and have only begun performing the service after you have given your express consent and you have, at the same time, confirmed your knowledge that you lose your cancellation right if we have completely fulfilled the contract (Section 356 (4) sentence 1 BGB).

(4) Additionally, the cancellation right is subject to the provisions detailed individually in the following cancellation policy


Cancellation right

You have the right to withdraw from the contract within fourteen days without providing a reason. The cancellation period comprises fourteen days from the date on which you, or any third party that is not the carrier and was appointed by you, took possession of the goods To exercise your right of cancellation, you must inform us [Europa-Park GmbH & Co Mack KG, Europa-Park-Straße 2, 77977 Rust, Telephone: +49 7822 776 688 and E-Mail:] of your decision to withdraw from this contract by sending a clear declaration (e.g. a letter sent by post, fax or email). You may use the attached template cancellation form for this, but are not obliged to do so. In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.


Consequences of cancellation

If you withdraw from the contract, we will refund all payments that we have received from you, including shipping costs (except for additional costs incurred in the event that you selected a shipping method other than the cheapest standard delivery option that we offer), to be paid immediately and at the latest within fourteen days upon which we received notification of your contract cancellation. The refund will be issued to the same payment method that you used for the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged a fee for this refund. If you required that the provision of services begin during the cancellation period, you are obliged to pay us an appropriate amount that corresponds to the services already provided up to the point in time you informed us that you wished to exercise your cancellation right with respect to this contract in comparison to the full extent of services provided for in the contract.


Template cancellation form

If you wish to withdraw from the contract, you may use this sample withdrawal form and send it back to us.