Information Categorys

Consumer right of cancellation


Consumers are entitled to a right of cancellation subject to the following provisions, a consumer being any natural person who concludes a legal transaction for purposes that cannot primarily be assigned to his commercial or to his self-employed professional activities:


Cancellation policy 


Right of cancellation

You have the right to cancel this contract without stating reasons within 14 days. The cooling-off period (cancellation term) is 14 days counting from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.


To exercise your right of cancellation, you must inform us (Europa-Park GmbH & Co Mack KG, Europa-Park-Str. 2, D-77977 Rust, Tel: +49/ 7822 – 77 6697, Fax: +49/ 7822 – 860 5779, E-mail: of your decision to cancel the contract by means of an unequivocal declaration (eg a posted letter; fax or e-mail). For this purpose, you may use the attached specimen cancellation form. However, use of this form is not compulsory.


You can also fill in the specimen form or another unequivocal declaration on our website digitally and submit it. If you choose to make use of this option, we will send a confirmation of receipt of the revocation without delay (eg by e-mail).


The cancellation period will be deemed to have been complied with if you send the notification exercising your right of cancellation prior to expiry of the cancellation period.


Consequences of any cancellation

If you cancel this contract, we have a duty to reimburse any payments received from you, including any delivery costs, except for any additional costs due to the fact that you have chosen another delivery type than the least expensive standard delivery offered by us. Such reimbursement shall be made without delay and no later than 14 days counting from the day on which we received the notification that you propose to cancel this contract. For such reimbursement we will use the same means of payment that you employed for the original transaction, failing other express arrangements made with you; in no case will you be charged any fees for such reimbursement.


We are entitled to refuse reimbursement until the goods have been returned to us or until you have evidenced that you have returned them to us, whichever is earlier.


You shall return or hand over the goods without delay and, at any event, no later than 14 days counting from the day on which you informed us of the cancellation of the contract. The term shall be deemed met if you dispatch the goods within the 14-day period. You shall bear the direct costs of returning the goods.


You will only be obliged to bear the costs of any loss of value of the goods if such loss of value results from the fact that the goods have been handled to an extent which goes beyond what is required for an examination of their condition, properties and functioning.


Exclusion and/or premature expiration of the right of cancellation

The right of cancellation does not apply to contracts


for the supply of goods that are not standard, prefabricated products, and whose production is largely determined by an individual selection or purpose specified by the consumer, or which are unequivocally tailored to the consumer's personal needs;

for the supply of goods that can perish quickly or whose best-by date would be quickly exceeded;

for the supply of alcoholic beverages whose price was agreed upon contracting, but can be delivered at the earliest 30 days after contracting and whose current value depends on market fluctuations that the supplier cannot influence;

for the supply of newspapers, magazines or illustrated periodicals, except for subscriptions.

The right of cancellation shall expire prematurely in the case of contracts


for the supply of sealed goods which, on the grounds of health protection or hygiene, are not suitable for returning if their seals were removed after delivery;

for the supply  of goods, if , owing to their condition, they were inextricably commingled with other goods after delivery;

for the supply of audio or video recordings or computer software in sealed packaging if the seal was removed after delivery.

The sale of tickets for concert, musical, theatre, sports or any other leisure events is no long-distance transaction as defined in sec. 312 b(3), no. 6 of Germany's Civil Code (BGB).


Tickets for events are excluded from exchange and return. No right of cancellation pursuant to sec. 312d(1) BGB exists.