Right of Withdrawal for Consumers

Consumers have a right of withdrawalcancellation in accordance with the following. A consumer is defined as any natural person who places an order for purposes that are primarily attributable to neither their commercial nor their independent professional activity:

Exercise of the right of withdrawal

You have the right to withdraw from this contract within 14 days without stating the reasons. The withdrawal period is 14 days, beginning on the day on which you or a third party appointed by you, who is not the carrier, have or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Europa-Park GmbH & Co Mack KG, Europa-Park-Strasse 2, 77977 Rust, Germany, Tel: +49 7822 77-6688, fax: +49 7822 860-5779, e-mail: onlineshop@europapark.de) by sending a clear declaration (e.g. in a letter sent by post, fax or e-mail), stating your decision to withdraw from this contract. You may use the attached model withdrawal form if you wish, though this is not compulsory.

Should you make use of the possibility, we will send you a confirmation of receipt of such a withdrawal without undue delay (e.g. by e-mail).

Notification of the fact that you will be exercising your right of withdrawal is deemed to have been duly submitted within the withdrawal period if it is sent before the expiry thereof.

Effects of withdrawal

Should you withdraw from this contract, we shall reimburse you for all payments received from you, including delivery costs (with the exception of additional costs due to your selection of a different form of delivery than the low-priced standard delivery service we offer), without undue delay and no later than within 14 days of the day on which we received notification of your withdrawal from this contract. When reimbursing you, we will use the same means of payment as that used for the original transaction, unless a different means of payment was expressly agreed with you; under no circumstances will you be charged any fees for this reimbursement.

We shall be entitled to refuse to reimburse you until we have either received return delivery of the goods or until you have furnished proof that you have returned them, whichever event occurs first.

You shall return or hand over the goods to us without undue delay and in any event no later than within 14 days of the day on which you notify us of your withdrawal from this contract. This period shall be deemed to have been observed if you dispatched the goods before the expiry of the 14-day period.

You shall cover the direct costs of returning the goods.

You are only liable to compensate for any loss in value of the goods if this loss in value is attributable to an unnecessary act performed by you in order to inspect the condition, characteristics and functions of the goods.

Exclusion and/or premature expiry of the right of withdrawal

No right of withdrawal applies in the case of contracts

for the supply of goods which are not pre-fabricated and the production of which is governed by an individual choice of, or decision by, the consumer or that are clearly tailored to the personal needs of the consumer;
for the supply of goods which may perish rapidly or whose "best before" date would rapidly expire;
for the supply of alcoholic beverages which could not be delivered until 30 days after conclusion of the contract at the earliest and whose current value depends on market fluctuations over which the Seller has no influence;
for the supply of newspapers or magazines with the exception of subscription contracts.

The right of withdrawal expires prematurely in the case of contracts

for the supply of goods which are not suitable for return for health protection or hygiene reasons, if such goods were unsealed after delivery;
for the supply of goods which, by their nature, are inseparably mixed, after delivery, with other items;
for the supply of audio or video recordings or computer software in a sealed package if the seal has been broken after delivery;
for digital products.